How can helpers demonstrate they are listening actively?

Active listening is a critical skill for helpers that involves fully concentrating, understanding, responding, and remembering what the speaker is saying. Demonstrating active listening goes beyond just hearing the words; it shows the speaker that their thoughts and feelings are valued.

Nodding and using affirmative verbal cues are effective ways to demonstrate active listening because they convey engagement and understanding. Nodding indicates agreement or acknowledgment of the speaker's message, reinforcing that the helper is attentive and present during the conversation. Verbal cues such as "I see," "Go on," or "That makes sense” provide encouragement and prompt the speaker to continue sharing their thoughts. This kind of body language and verbal affirmation helps to build rapport and trust in the helping relationship, making the client feel heard and respected.

Other behaviors, such as looking at one’s phone, changing the subject frequently, or interrupting the client, would convey a lack of interest or disrespect for the client’s perspective, undermining the effectiveness of the helping process.