What is the role of case management in human services?

The role of case management in human services is fundamentally about coordinating services and resources for clients. Case managers are responsible for assessing the needs of individuals, developing a personalized plan to address those needs, and then facilitating access to various services and resources. This may involve connecting clients with healthcare providers, social services, housing assistance, employment support, and other community resources that can help improve their overall wellbeing.

By focusing on coordination, case management ensures that clients receive comprehensive support tailored to their unique circumstances. This process is essential for overcoming barriers to service access and ensuring that clients are not navigating the complex human services system alone. Case managers also play a critical role in monitoring client progress and adjusting the services as necessary to meet changing needs.

While providing therapy, conducting research, and offering financial assistance are important components within human services, they represent a narrower focus compared to the broad, integrative function of case management. The core objective of case management is to streamline and coordinate various supports that clients may require to achieve stability and improve their quality of life.